my doorbell won’t connect for setup

when i try to add a new device and click the orange button nothing happens on my doorbell

Hey @ella1. Could you try pressing and holding down this button for 20 seconds and then seeing if the light starts to spin when you press it again shortly after? If your device is not able to enter setup mode still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.