I have ringdoor bell - paid for yearly plus plan, i also have ring camera over my garage - both show up on my app, but it wont store video storage from garage camera - wants me to purchase yearly plan - should they not all be on the same plan?
Hey @rsilas. Are both of these devices showing under the same location? The Plus Plan covers all devices at the same location, but if you have one device on one location and address and a different device on a separate one, this will be why you do not see the Doorbell covered on the same plan. Although, if they’re all on the same location, please reach out to our support team so they can take a look into this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.