While updating my motion zone on my ring doorbell, something happened that caused the zone to disappear. I didn’t notice it in the past when this happened, but this was my third zone. The result, the app says I have 3 zones in use, I don’t see any of them, and thus am not able to delete or update an existing zone. Worse, I can’t add another zone, and thus my doorbell is useless as there are no motion zones (I can now walk right in front of the doorbell and there is no capture, no alert, nothing).
I was on with support/chat for a few hours last night trying to get this resolved (the first one ended our chat while I was following her request, so had to start over with a new rep…grr). I confirmed this issue exists on both iPhone and Android (we have both in our family), I have uninstalled the app and reinstalled, and still no zones.
To add a little more info, when I try to edit the motion zones from the app, the window that appears shows the view of the doorbell camera, has a gray bar at the bottom with no visible text, but in the middle of the gray bar is a “greyed out” text box for “Add New Zone” (I found this by just tapping around). When I select it, I get an error indicating I have 3 zones in use already and I need to delete one before adding a new one. But I get no option to select an existing zone to edit/delete.
Anybody have any suggestions? My doorbell is useless at this point. My thought is a software app issue, but only guessing and not sure of next action. Thanks for any help that you can provide.