Motion Zone Activate or Disable

Hi,

I am having a problem with motion zones on my spotlight cam.

I have found some posts on the web explaining how to activate and deactivate motion zones, but when I attempt to do it I can’t find where on my IOS phone or Windows PC.

I am on a busy street and was getting a lot of false alarms so over the summer I adjusted the motion zones to eliminate them. Most are from passing cars and it took a while to get rid of them, I guess some cars have wider beam patterns than others. This “summer” zone covers most of my yard up to the tree line at the road and to the property lines on either side. Perfect, but it took a while to perfect it.

Now that winter is here I am getting a lot of false alarms due to headlights reflecting off the snow and ice in the yard. Although we are surrounded by trees the leaves are gone so the reflections are more frequent. I have created a second zone I would like to use in the winter that I think will eliminate the areas the reflections come from, but it is a lot smaller than the “summer” zone so I don’t want to use it year round.

Where is the option to activate or deactivate motion zones, or has it been removed? Can it be put back? The app seems to imply it is still there somewhere, stating there must be at least one active motion zone to get alerts, so am I missing something?

A more general question, what is the purpose of multiple zones if you can’t tell the device which one to use?

Thanks for any assistance with this.

I’m having the same issue with my Spotlight cam and my Ring Pro doorbell. I can create up to three zones, but I no longer have the option to activate or deactivate the zones. There used to be an option to place an X in a box next to the word, Active. This allows me to deactivate a zone instead of deleting it. Now the only option is to delete it and redraw it again.

The help center article, “Utilizing Motion Zones With Your Powered Ring Devices” specifically states that this is still an option, but it is now missing since the last Ring update.

Please return this option to the app. This appears to be a big issue.