I have 3 cameras and they updated firmware the other day, 1of the 3 units no longer sends motion notifications to any phone or pad. I spoke with customer service the other day and was told it was most likely due to the update after going through all of the tests. It was sent to a higher level and that they would contact me but they can’t tell me when or what the solution will be.
Is anyone having the same issue? Can anyone tell me how long this should usually take? The agent said she was sending me a report of what she did by email but I never received it?
Also this spotlight camera has never worked 100%, the agent rebooted and re-flashed the firmware on the unit, still records (with a few dead spots) but doesn’t send the notifications so it has become useless for one of the most important reasons to have it.
Any info will be greatly appreciated.