Motion Alerts but no video

We just installed 2 standup cams outside last week. Our one out front by the garage has been notifying us of Motion Detection but when we click the live feed, it shows a black screen. Same thing if we try to go back later to watch it. Any help?

Hi @JRunner96. What is the RSSI for this device? You can find this information in the Device Health section of the Ring app. This Help Center article here has some tips and tricks for fixing Black Video. Let me know if this helps!