Thank you for continuing to share your experiences with us, neighbors. This mode change error should not be happening, especially to the extent of needing to force close the Ring app. When switching between communication methods (wifi/ mobile data) it may take a moment for the mobile device to process and the Ring app to recognize connection change.
If your Ring app is still showing this error, or seemingly not connecting when switching your mobile phone’s communication method, please check the app store for any updates. The most current Ring app version for Android is 3.30.0 and IOS is 5.30.0. I recommend also removing and reinstalling the Ring app on your mobile device.
As Android devices are mentioned most often here, please ensure there are not any apps installed that might conflict with the Ring app, and vpn is not enabled. If this concern persists in the manner of requiring an app force close, showing error that never resolves, or never reconnecting for the mode change due to connection change, please share a screen recording of this.
When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated. Thank you!