Missing video

Why is everything that should be recorded skipped? The most important parts I see a person clearly at my door then its gone & skips to a few minutes later with no video of what was done. No history This is driving me crazy & has happened on multiple occasions.

Hey @Rach. What Ring device do you have? What does the picture for your Live View look like, if you don’t mind attaching a screenshot of that? Lastly, what are your Motion Frequency and Motion Zones settings set to? With more of this information, I’m happy to look into this further with you!