Missing Piece

I just set up my Ring Floodlight Cam and I am missing the nut that secures the camera into the ball joint (see pic). How can I get either the size of the nut or a replacement sent to me?

Hey @wraith1970. To get this replacement part, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.