I just installed my new Ring video doorbell, which I received as a gift. All went well except it is missing one of the two security screws. I can’t find a way to contact the company to get a second security screw. Anyone able to help. please?
Hey @BevUSA. You can order spare parts for the device from Ring.com under the accessories section. In addition, you can contact our support team via phone to ask for a replacement of these parts to be sent to you. For that, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I just bought a new ring video doorbell. One of the security screws is missing. Could you please send another? Thank you
Hey @CherylE. To get a replacement screw, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.