Missing Footage after missed doorbell press

HI Guys,

I have a Ring Doorbell 3 and just before Christmas I had a driver call to my door to pick up a package. The company are now saying they never received it and want footage of the driver collecting. When I check the footage from that day I can see the driver ring the bell, I put my dog away but the footage ends before I answer the door and there is no more footage. Is there anything I can do to get this footage?

Hi @garysully1986. If the footage is not in your Event History, then there is no way to access it. If the footage ends, depending on your Motion Frequency settings, a new video segment should start recording. If you’d like to save the footage you have, this Help Center article here will show you how to do that. I hope this information helps!