Missed Ring, No video or audio

I have a ring doorbell pro, and have used it for over a year. Today, for the first time, I recieved a notification for a missed ring. When opening the file, nothing is there. Just 40 seconds of silence, and a black screen with the ring logo. it appears firmware is up to date, and everything is connected. There is video 1 minute later when the truck pulled out of the driveway.

Is this normal, and I just had not experienced it yet?

Hey @mcrossla! This should not be happening. Please check for a Ring app update in your app store. If this is still occurring, try uninstalling and reinstalling the app on your mobile device. I hope this helps! :slight_smile: