Mailbox sensor will only connect to Alexa, not bridge

I have had a mailbox sensor for a little over a year, for the most part, it’s worked great, that is until I bought a new Echo 4th Gen. Now the mailbox sensor will only connect to the Alexa, there is no option for the bridge anymore even though it appears in the device list as being online. Even Ring telephone support didn’t know how to force the bridge back into the equation. I am trying to unlink my ring account from my amazon account since disabling the Ring skill didn’t help. In order to do that I have to remove my Echo Show and Echo Gen4 from my Alexa account, this all just seems like a ton of hoops to jump through to accomplish something that should just be an option in the setup process.

Is there a method to allow the mailbox sensor to communicate with the bridge rather than the alexa\ that doesn’t require basically starting over? When I re-add the EchoGen4 is it all just going to happen again?

The reason I want it to use the bridge and not the alexa is because the bridge is 10feet from the mailbox while the Alexa is about 60ft away in the very back of my hosue, the signal is so low it disconnects and the sensor just stays offline making it useless.

Anything? Anyone? Help?

Hi @TWoods450. Sorry for the late reply. Try removing the Mailbox Sensor, and re-setting it up. During the setup process, when you see the Amazon Echo, you should see an option at the bottom that reads - “Select Another Bridge”. This should allow you to choose your Ring Bridge. Let me know if this is works. If not, can you share a screenshot of what you see in your Ring app so I can share this with my team? Thanks, neighbor.

yeah that option literally does not exist.

Hey @TWoods450. I would ensure that you have an up to date Ring app, as this should be an option during setup. If not, I suggest reaching out to our support team and requesting to have our level 2 support look into this for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.