Live view works in Dashboard but not in Live View as such

Live View works fine from the Dashboard for my Ring Pro 2 doorbell and wireless security cam - but it just gets stuck on “Loading” when I tap to get Live View. My WiFi speed is fine, signal strength is good, Device Health is good. The same happens on the Rapid Ring app too

Hi @a0afe721fe09729d865a6f100e575d. What is the RSSI for your Doorbell Pro 2? I’d recommend checking the RSSI first, which you can read more about in our Community Post on the topic. We also have some helpful troubleshooting tips and tricks specifically for video and Live View concerns in our Help Center Article here. Let me know if any of those help! :slight_smile: