Live View timeouts after 30 seconds

Products Video Doorbells
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#1

Live view on my computer times out after about 30 seconds and kicks me off, even if there is someone at my front door. However, on my phone and tablet it doesn’t time out until about 10 minutes. Also, live view from my desktop computer is not being recoreded, but are being recorded from my phone and tablet.

I don’t believe it is a connection issue since my phone and tablet are connecting to my router via WiFi and my desktop computer is hard wired to my router. And, Ring shows that my device has a strong signal.

#2

Hi @RDGDigital. I would first make sure that your OS and your Ring app are up to date. Once you’ve verified that, try uninstalling the Ring app, rebooting your computer, then reinstalling the Ring app. If this doesn’t work, you can contact our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

#3

It looks like re-installing the Ring app on my desktop computer solved my problems. Live view on my desktop computer is now staying active, and it is also being recorded.