Live view sound coming from ear piece, not speaker phone

Whenever I go into live view on any of my cameras, my sound only comes from the ear piece of my phone. It does not come through the loud speaker/speaker phone. If I’m trying to have a conversation via the doorbell, I literally have to hold my phone up to my ear as if I am on a phone call. All recordings play through the loud speaker/speaker phone. It’s just the live view that has this issue. Any fixes?

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Hey @Tlabo112282. The Live View is treated like a phone call on most phones, and therefore if these headphones are connected to Bluetooth and playing sound, it will play the sounds of the Live View as well. You will need to disconnect the Bluetooth device and it should play through the speakers on your phone! :slight_smile:

You misinterpreted the question. Read it again. This has nothing to do with bluetooth. I’m having the same problems. Looking for answers.

Hi @Roger911. I’m happy to chime in here. If your audio is not coming out of your phones speaker when doing a Live View, try the following steps:

  • Verify that your Ring app and smart phone are caught up with the latest updates available.

  • Reboot Phone

  • Disable and reenable microphone permission for the Ring app in your phone settings.

  • Clear the Ring app cache and data on phone settings if possible.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.