I just started having the same issue on my wife’s phone. Customer support said they would contact me but I have not received any customer support.
I just updated the Ring app on android and restarted my phone. From your message, and the fact that I can no longer delete videos, I’m guessing that somehow I have been assigned a “shared” account? I am the only person in this house that operates these cameras. What’s going on?
Thanks
My phone downloaded a new app version this morning (3.27.1) and the issue appears to be resolved. Thank you for fixing this!
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Thanks, @bikenski ! We have received confirmation from the team that this should now be resolved. If need be, please uninstall and reinstall the app. Please respond if this worked
Thank you for your patience!
All fixed for me. Please thank the team for resolving this!
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Yeah…it went away after the upgrade! Thank you so much!!
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