Kwikset 912 Z-Wave Code Issue


I have a Kwikset 912 that is giving me issues. It was working great on the ring system. Then it kind of lost its mind. So I unpaired it through the ring app. But, once I paired it again I can lock and unlock it from the app. But, it will now not allow me to add our codes onto the lock. I can manually add them at the lock. But, then it will not turn the alarm system on and off. Any thoughts as too why it will not allow me to add the ring codes to the lock?

I have replaced the batteries, done a factory reset on the lock, and reset the ring basestation.

Thanks in advance for any advice.

Hi @Stiney. I would review this Help Center article here to see if any of the information can help. Make sure that you are using the same 4 digit code for your Smart Lock as you are for your Ring Alarm. If you are still running into trouble after reviewing that information, try reaching out to our Ring Alarm Support Team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.