my keypad keeps randomly going offline/online. Lately has been staying offline mostly. If I unplug it for a little while, when I plug it back in it will go online for a few minutes, then go back offline.

Hey @lineape. Have you been in contact with our support team on this concern? If you have not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.