Keypad (2nd Gen) not light up when motion is sensed

I installed 2 keypads. Both have exactly same set up. Power saving off. One keypad lights up (numeric keys and mode) when I walk up. The other only lights up the mode button. I could not figure out why the difference. Is lighting a factor?

Hi @c04419d9b86960f58560a3f9438529. For the Keypad that doesn’t light up for motion detected, is it in a more well-lit area? Or are both Keypads in a darker area with not much light around them? Try putting both Keypads in a dark room, with the power saving mode off, and see if they both light up when motion is detected.