My new Pathlight cannot get past the firmware update to finish setting up. It bounces between the 2 screens attached.
This is a replacement for a Pathlight that had the same issue.
Shouldn’t they send new Pathlights with the most current firmware?
My new Pathlight cannot get past the firmware update to finish setting up. It bounces between the 2 screens attached.
This is a replacement for a Pathlight that had the same issue.
Shouldn’t they send new Pathlights with the most current firmware?
Hi @McColo. Have you already been in touch with our support team regarding this concern? If you have, it would be best to follow up with them again to take a closer look at this firmware update. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Yes. I’ve already been sent 1 replacement, which had the same issues and spent over an hour on the phone with support. Sent it back and am now waiting for a second replacement.
The reason why I needed to reconnect my Pathlight is that I was following the solution to an issues detailed here: Ring Bridge - Numerous Online Offline Messages because several lights kept going offline, even though lights on either side were fine. So I disconnected this light and tried to reconnect with no luck. The offline lights don’t even do “dusk to dawn”. They just randomly double flash – all day – which I’m sure is draining the batteries. Tonight I removed the batteries from all the lights having issues, leaving just 2 connect (at least they will do dusk to dawn).
Attached are pics from the iPhone app - when trying to set up the Pathlight it bounces back and forth between these screens.
So I tried the other step of removing the Bridge from my app. Our router was thinking it was under a DDS attack from it’s MAC address. I’m wondering if there’s another firmware update that is causing issues. And I still cannot add a new Pathlight now that Bridge is re-set.
Mine is literally the same situation. Additionally, I have been promised 2 replacements and have only seen one, with the same exact issues as the 2 being replaced.
Is it really that difficult to send the replacements with the updated software? Also, I am not entirely convinced the replacement is going to be any better than the first 2 that have stopped working.
How do we elevate this to a higher level of concern? It is really frustrating to keep wasting time getting this to sync, update and replace only a few months later.