Issues re-applying promo code for doorbell faceplate

I recently got a promo code for a free ring doorbell pro faceplate because I installed a new one at my house. I placed the order with the code and cancelled the order due to some issues with my order. Now I am not able to use the code anymore. Is there any recourse for this or am I out of luck?

The best next step will be to reach out to our support team. The code is likely showing as being used, and they will be able to confirm cancellation of the order or help further with the code. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: