Internet it's ok, but doorbell 2 doesn't recognize wifi

Hi everyone, so my internet wifi it’s working very well (Including google nest hub, Xbox, cellphones) but my doorbell lost connection.
I used all those normals fixes ( app setup, remove, I activated orange bottom behind doorbell, so it recognizes app and connect between them, but it’s not recognizing my internet…
I don’t know what to do anymore

Tks

1 Like

Hi @Nunes. What type of wifi connection are you using for your Doorbell? You’ll want to make sure you’re using a 2.4GHz wifi connection for your Doorbell 2, as a 5.0GHz or dual-band connection is not compatible with the Doorbell 2. Also, is there a specific error message you’re receiving during setup or is your wifi network not appearing? Feel free to attach a screenshot of what you’re seeing in the Ring App so we have a better idea of what you’re seeing on your end. :slight_smile:

Thanks for the information, I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.