Internet connecting

Installing brand new Video Doorbell3, followed all set up steps, says doesn’t recognize Ring-f06ccb. Go to settings, WiFi doesn’t recognize or load that device. I have an I Phone 11

Hi @PhilHart77. Have you tried resetting your phone before attempting the setup process again? If not, I’d recommend restarting your phone completely, as well as resetting the Doorbell by holding down the setup button on it for at least 20 seconds. If the setup is still not completing for you after trying these steps, please give our support team a call at one of the numbers available here. They can take a deeper look at this for you and help you get your Doorbell up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: