Incorrect PIN message when trying to connect Doorbell to Chime Pro

My Chime Pro works is connected to my WiFi and works fine as a “chime”. My Ring Doorbell 3 has week WiFi, so I tried connecting it to the Chime. I receive an error stating “Your PIN was entered incorrectly”. The PIN is correct. I’ve tried it multiple times. Any suggestions would be appreciated. Thanks.

Hi @LakesideMN! This is an odd error code to get, as the only PIN associated with a Chime setup is for the QR code to be entered or scanned. When linking your Video Doorbell to a Chime as an extender, please ensure it is a Chime Pro model that you are using. As long as the Chime Pro is connected to your wifi, it can be connected to by selecting “change network” from the Device Health section for your Video Doorbell in the Ring app. Once you choose to change your Video Doorbell’s network, it will ask you if you would like to use the Chime Pro.

If this concern persists, try removing and reinstalling the Ring app on your mobile device. Feel free to let us know how this goes! :slight_smile:

I am having the exact same problem. “Your pin was entered incorrectly. Please double-check your code and try again” I have tried several times and continue to get the same message. I have tried on multiple devices, and redownloading the app. So far, I have a $50 nightlight.

Hi there, @Watchful! If the above steps did not work, please ensure there is not a vpn enabled on your mobile device. If possible, try another mobile device entirely for the setup, as this can rule out many factors. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I’m having exactly the same problem with my new Chime Pro. I am prompted to enter a pin code during setup. I have tried the pin from the ring chime pro several times and it is rejected. Am I supposed to be entering the doorbell pin?? I have a doorbell 3 plus that I installed a month ago. I’ve already thrown out the box so it would be a pain to dismount it in order to check the back of the unit.

Ok, it is the Doorbell’s PIN that I needed. Looks like I will need that if I switch networks again so I’ll keep it written down somewhere

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I thought I was going crazy, kept entering in the Chime Pro pin… Thank you @CarefreeAZ !!

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I had this same problem and I was so frustrated that I couldn’t find any answers last night. I even entered into a chat last night with Ring and no one mentioned that the 5 digit code was the Ring Doorbell code as I was entering the Chime 5 digit code. I didn’t need to do this when I setup my ring spotlight cam. Ring needs to update the instructions on this portion to say enter your 5 digit ring doorbell pin. I so happy I found this information today as I waisted so much time.