On the website on my account, it says I have the Protect Basic Plan, but everytime I go to check my event history, it says that my Ring Protect trial has expired. Why doesn’t the app and the website sync up? I’ve confirmed that i’m logged in all under the same account.
Hey @jck005. Please give our support team a call at one of the numbers available here. They will be able to clear up this matter for you to ensure that the plan is active for the proper device(s) on your account. Please note that we’re taking additional steps to protect our team and help reduce the spread of COVID-19 so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.