I give up!

I’ve tried for an hour to connect my 2nd gen Ring to my existing doorbell wiring. Low-voltage, very simple. It won’t work. Nothing I try works. Reading the online help, external videos, etc., never addresses what to do if the doorbell won’t connect to your existing wiring. Old doorbell works fine. Giving up and sending this back. Not interested in hiring an electrician for $100 to figure it out and double the cost of this. Will find a competing solution. Buh-bye!

If installed correctly a Ring doorbell can be put in the place of an old doorbell. Afterall, tons of people, including myself, have been successful and I’m no electrician.
One possibility is that the doorbell is defective, but until you contact Ring Support ( Contact Us – Ring Help) you’ll never really know which one it is.
Note, wait times are long.

Good luck!

Hi @dlewis_huntington.org. Did you charge the Doorbell before installing it? Even with it being hardwired, it will need to have an initial charge. What is the voltage rating for your doorbell transformer? This information is usually stamped on the transformer. Also, what gauge wires are you using. If they are too thin/thick, you can also run into issues.