I deregistered my base station by accident and now the sensors/keypad don't work after adding back?

I think I accidentally removed my base station. and now that I added it back onto my account. the keypad and sensors don’t registered. I tired the unplug battery thing and nothing happens. pls help!!

Hi @healthstoneglass! Try removing the Keypad and Sensor following these instructions:

  1. Unplug the Keypad. (remove battery from Contact Sensor)
  2. In the Ring app, tap Menu , then tap Devices , then tap Alarm Base Station , then tap the Keypad/ Sensor you wish to remove.
  3. Tap the Gear icon on the top right corner, then tap Remove , then on the next screen tap **Remove ** again.
  4. Press and hold the number 1 key for 5 seconds. (Insert battery on Contact Sensor or press tamper button during this step)
  5. The app will let you know the device was removed.

Check out also, our troubleshooting guide for each of these devices which will include steps for a reset if needed.



I hope this helps! :slight_smile: