Hi - many thanks for your patience and help on this but one more favour to ask. Do you have a contact email for Ring themselves so that I can get in touch with them directly?
As you suggested I called their support team today. I had to call back as they (the sales team) only operate on US hours hours - not a problem but local service would be good as it signifcantly reduces teh realistic opening hours.
When I called back I was initially told that the discount wasn’t showing up as it doesn’t apply to accessories despite the website explicitly stating that it applies to all accessories. Also I’m trying to buy a doorbell which I donlt think is an accessory. After resolving this the person (who was definitely trying to be helpful) sent me a link via email to get the discount. When I click on this I get taken to the US main site but when i populate my basket and then log in to check out I’m taken right back to where I started with no discount.
I’m not sure if I’m an early adopter of Ring outside the US (or am being a complete ■■■■■ somehow) but I have to say that a) I’m now rather peeved and frustrated, and b) I suspect that they’ll want to know about a poor experiece in the UK.