I can't find the network my doorbell is trying to connect to

I recently moved into a new house and had the owner transfer ownership but when I try to set up the doorbell, everything is fine until I am aske to join the network which is a network I am not familiar with. I ask to join and it fails. What am I missing? It never asks for me to choose a network it just comes up with a ring network name.

Hi @user13351. Is this network by chance the Ring-XXXX network? If you are failing to join this network, you may have to make some adjustments to the settings in your phone. The setting you need to turn off is the Smart Network Switch (Android) or WiFi Assist (iPhone). Let me know if this helps!