I am having trouble signing in to my app - went through all security and it still won’t let me. Password is correct and so is identification code which is being sent. All still not working. Is there any support?
Hi @user4760. You can check the status for Ring on our status page here. As of Dec 7, 15:56 UTC our teams have identified an issue that may cause failures throughout the app such as settings changes not saving and live videos (dings, motions, live views) to fail to connect. This issue may also cause login failures on all platforms including Ring.com.
Customer Support phone and chat systems are also affected. Neighbors may have difficulties getting in touch with our support team. We are working to resolve this as soon as possible. We appreciate your patience and understanding in the meantime.
As of Dec 7, 18:57 UTC technical teams have identified a root cause and continue to work on resolution. Some services have started to experience partial recovery. You may still see some of these concerns appear, so we appreciate your patience as our teams work to resolve this.
I am having the same issue too. I’m glad I’m not the only one. Hopefully it’ll be fixed soon