I bought a used ring doorbell and need help

I need help figuring out how to reboot my ring doorbell. I know the hold for 20 second. I have watched so many you tube videos but the thing is I got it from a friend and it apparently has a account already on it. How do I do this with out praying the other owner will help me.


You are certainly completing the device reset correctly, however, this may need a change of ownership as well. Check out Change of Ownership process for the best guide to completing this.

For further assistance with gaining ownership, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.