Hi I have had a ring video doorbell gen 1 for years. After doing some renovations we broke the end of the cable that provides power straight into the back of the unit with the tape and a little plug (not bell wire connectors).
I cannot get my device back onto power. I have tried:
- Bearing back the wire and connecting the old power supply directly to the bell wire connectors (as the little connector snapped off) - no light!
- I bought a 24amp plug in adaptor from Amazon, compatible with Gen1 and connected. No light!
- I bought a Ring resistor and tried with that - no light!
The unit seems fine and charges ok.
Any ideas?
Many thanks.