How to remove offline keypad

How do I remove an old keypad that won’t power on? It’s completely dead. I keep getting stuck on listening for device, but that will never happen. Is there a way to just remove the device?

My keypad works so I can’t try this out for you, but here’s what might work.

Log into your Ring Dashboard.
Select Devices.
Select your Keypad.
Select Remove Device.

Hi @SolarEclipse. You’ll need to do whats called “Removed Failed Device”. This can be found in the Ring app under the Keypad Menu > Device Settings > Advanced Options > Removed Failed Device. Let me know if this works for you.

Thank you! This worked!

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Great news, @daymeeyan!