I bought a ring device last year in October, it broke in January and I had to buy another one to replace it. I purchased the basic plan for the original device and there is no way to transfer my existing plan to my new device, so I had to pay AGAIN for a basic protection plan. I have tried several venues to contact Ring and there doesn’t seem to be any way to get assistance.
What do I need to do to get a refund or credit for my previous plan?
Thanks in advance.