How do I activate the Ring Video Recordings?

Products General Questions
#1

How do I activate the Ring Video Recordings? I am using Ring has a list of motion detection videos that when downloading them, my computer produces an error that reads, "YOU HAVE LOST ACCESS TO YOUR VIDEOS! WITHOUT RING VIDEO RECORDING YOU CANNOT REVIEW YOUR RING VIDEOS. GOTO OUR WEBSITE AND ACTIVATE RING VIDEO RECORDINGS TODAY.

I bought the Protect Plan Plus a month ago, so how do I activate Ring video recordings exactly?

#2

Hi @KB347. If you can, please reach out to our support team here. They will be able to address this concern with your plan and make sure your recordings will be present for future.