Too many customer service issues to discuss -NO ONE at ring does what they indicate they will do- period!!! Does no good to ask for a manager/supervisor - you get the “I am escalating your issue to a supervisor that will contact you in 24 hours” routine - never happens!!! I am at my breaking point with ring. I bougt my equipment at a retailer - hooked up and had issues from the start - they replaced the doorbell and chime in pro because super techs said they were defective. Attempted for days with numerous techs to make it perform - no luck!!! Last tech sent me shipping label for refund - now they have my equipment and won’t issue a refund or return my equipment - I will be letting my attorney fight with them going forward - worse to deal with than telephone or cable companies - never again for me - I hope one of you company responders on this chat will contact me - I’ll tell you what I think!!!