Hmm something went wrong

Just got the Ring doorbell 2nd gen. installed app on android. scan qrcode, can’t get past “something went wrong.” Tried a dozen times. set my wifi to connect to “Ring Setup a8” manually, and still same error. Any suggestions?

Been trying for 3 hours to install this incredibly expensive solution. The device adoption process continues to say “,Hmm. Something went wrong” the app We had a problem adding your Ring device. We took the leap and bought the Video Doorbell Plus 3 Plus and it’s a POS… I’m going to Wyze spend $25 and return these POS boat anchors

Got it setup with my wife’s phone

Hey neighbors! @fsmith199 I’m glad to hear you were able to get your device up and running. @Pdsxcom Have you tried the setup process on a different phone or tablet? You might also want to try uninstalling the Ring App, restarting your phone, and reinstalling the Ring App. If none of those suggestions work, I’d suggest contacting our support team for further assistance. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I have the same problem and I don’t have another phone to use. I tried reinstalling the app as suggested, manually giving it extra permissions, reset the doorbell, I switched off the router firewall, disabled 5GHz wifi, turned on wifi compatibility mode, removed network encryption… nothing works.
The app switches to the Ring wifi network, finds the doorbell, connects to it, then displays “hmm, something went wrong”. It doesn’t even switch back to my wifi, therefore next it complains there’s no internet.
Awful setup experience.
Moreover, I called the customer support, which is supposed to be 24/7. After I followed the authentication steps, a recorded message tells me that due to COVID the working hours are now 8am-8pm. Fine, except it was 7:15pm!!!

Hi there, @xerxes_ro! It certainly sounds like you’ve covered all the right steps here. As you do not have another mobile device to attempt setup with, please ensure this mobile device being used does not have a vpn enabled.

More thorough and real time assistance can certainly get this Doorbell setup quicker, and our support team is happy to help. Please give our support team a call at one of the numbers available here. If you are outside of the US, please go here to see how to contact support.

I had this problem. Very frustrating, especially after trying the setup process so many times where it would not connect to my wifi network after I had changed the network’s name and password. The doorbell connect fine, but not the chime. I also tried a factory reset by holding the button in for 15+ seconds. No luck. Finally I called Customer Support and they walked me through the exact same steps I had been doing… and it worked! It finally displayed my wifi network’s name for me to select. The rest went smooth as silk. The customer support rep said that they didn’t do anything on their end. This led me to develop a superstition that calling customer support will fix the problem even if they can only walk you through the same steps all over again. (maybe using the phone for a phone call at the same time could cause a different allocation of wifi resources??? dunno…)

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