This has been driving me nuts and as I read the posts on in your community forum, it seems that many people are having this exact same problem.
I have added the routine to two (of 3) of my Echo Shows for it to automatically show who’s at my front door when it detects motion. But when it does detect motion the Echo Show just says “OK” and nothing else happens. Sometimes it will show that it’s "waiting for Ring.com but nothing happens after that. Sometimes it says, “Something went wrong”. If I then ask the Echo Show to “Show Front Door” it works quickly and flawlessly.
It seems that these two devices were made for each other and that it should be easy to to set up. But this seems to not be the case. I, and many others all thought the same thing; that these devices would work well together.
I have a Mesh network. The wireless speed tested right at the the doorbell is:
Download = 66.85
Upload = 4.22
Ping = 52
RSSI = 48
Firmware it up to date