Hardwired Changed to Battery

My battery is charging, button lit, and doorbell ringing yet the Device Health indicator no longer says Hardwired but instead Battery. Is this a new bug? I looked at my neighbor’s Ring and she has the same issue. Ring Doorbell 3.

I believe I have the same issue with my Video Doorbell 2020. Still charging, but no longer shows Hardwired in the app.

Hi there for last 4 days my ring app showing device as battery powered rather than ‘hardwired’ despite the fact it 100% is getting charge as at 100% and have white light etc plus checked Voltage. Anyone else experiencing this and had response from ring? My guess is it’s a firmware update glitch in the app?

Hi there update from ring. They have confirmed at their end they can see the doorbell is getting charge so 100% an issue with the app. They have suggest closing app and reopening but that does nothing. Key is if anyone else has similar issue - it’s ok and no doubt app will be re-updated at some point

@Spinksy1, I’ve just switched my Ring Doorbell (Gen 1) from battery to hardwired. It is also saying mine is 100% on battery and not saying hardwired like it should & used to…

Hi neighbors! First off, thank you for bringing this concern to our attention. I noticed a few other threads that were all about this same issue, so I did go ahead and merge them together so it’s easier for everyone to stay on the same page. Since this concern is affecting different models of Ring Doorbells, please give our support team a call at one of the numbers available here and let them know that your Ring Doorbell is reporting the incorrect power source in the Ring App. They should then be able to pass this information onto the appropriate team. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

Same here and I checked my neighbor’s., hers also says battery instead of hardwired. Can someone let Ring know about this. Such a frigging hassle spending half a day trying to track down a problem that doesn’t exist. I’m so fed up with this thing I’m gonna throw it as far as I can into the gully.

(wind chime sound effect)

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Can’t you just let them know instead of us sitting on the phone for hours?

Hi @Spaldo. Since the Community is a neighbor-to-neighbor forum, we aren’t part of the support team and can’t properly document concerns. This is why we’re letting you know to reach out to our support team directly so they can document this concern and provide any troubleshooting available. :slight_smile:

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Has anyone called to report this? Are they aware of the issue or do I need to call?

Yep mine is the same way

Ours is plugged into a transformer that has worked consistently since we got it a year ago, but is now showing as battery and saying solar is connected even though we don’t have a solar panel? :woman_shrugging: Frustrating.

I have the same issue with my doorbell 4. Have raised my problem with the RING technical department. They confirmed that my doorbell had 20v and was trickle charging and the problem was with the App and not a matter of concern. I registered my disappointment at not being able to be aware of the loss of the 20v supply other than by monitoring battery discharge.

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Hi all, I have just installed using existing doorbell wiring, my 2nd Generation Video Doorbell, 15V AC supply is live, but app shows battery and not hardwired. Original Doorbell is a Friedland 230 Big Ben which is on the compatible chimes list, so I assume the Friedland Transformer is also okay being a D753 8V/1A. Is this probably a software issue as reported above?

Mine is the same!

Pain in the rear end - all indications point to it getting power - solid light, etc but it doesn’t say hardwired in the UI or have a charging symbol so I’m not convinced

Same issue for me, I have a Ring doorbell 1, bought the ring charger last year & all has been fine until Friday when I got a notification that the battery was at 30%. Took it down & charged it via USB. It’s just draining & not showing as hardwired. Seems strange we’re all having this problem.

Hi there, neighbors! Thank you for continuing to share your experiences with us. Aside from the normal battery and power troubleshooting steps, please also consider usage factors such as back to back events, many events, many live views, or signal connection interference. These variables can cause battery drain, or the power status to show battery.

If none of the suggestions in this thread have resolved your concern, our support team would love to take a more in-depth look at solutions for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know of any solutions you obtain! :slight_smile:

Same issue here with Video Doorbell (2020 Release). Noticed today that it’s no longer saying “Hardwired” but the transformer voltage is all good on both ends.

Also my parents are seeing same issue with Video Doorbell 2. It stopped saying hardwired but the battery level remains at 100%

Has anyone contacted Ring support yet? So many posts - surely someone must have called already :wink:

Our HARDWIRED Ring Doorbell is showing a “Battery Needs Charging” too. Do all of us really need to call the Support Line and wait?