Got a problem

Hello! We cannot connect your doorbell system! A long time ago one guy set up this system for us without leaving any data, now with a new attempt, and a new attempt to pair the device, nothing happens, because the device is already connected. ( There is an original box with all papers, qr code and mac id. I can take a photo of everything you need!

Hi @Svetlanasea. Is the Doorbell already set up in your Ring App? If not, what happens when you try to set it up? Feel free to attach a screenshot of what you see on your end so I can take a look. :slight_smile:

Here we go

@Svetlanasea Thanks for sharing that screenshot here. It looks like the device is still set up under a different email address and that’s why you’re receiving this error message. With how device ownership of Ring devices works, the device can only be set up under one email address at a time. To get this sorted out, it would be best for you to contact our support team directly so they can take a closer look for you. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: