Since last night I started receiving ghost motion notifications every 30 min or thereabouts. There has been no change in product setting, doorbell is hard wired. TIA.
Hi @byoram. When you’re experiencing false motion notifications from your Ring Doorbell, there could be a few different causes. Try the troubleshooting tips and tricks below.
Check your Doorbell’s view for any reflective surfaces, such as glass or cars parked directly in its view, as these can trigger false notifications.
Try adjusting your Motion Zones. If you have one large Motion Zone, it can be helpful to break this up into a few smaller Motion Zones to cover the area you want to monitor.
If you have a battery powered Doorbell, you may also want to check the Motion Frequency and adjust it if needed.
Finally, you can reset your Doorbell by holding down the setup button for at least 20 seconds. Once this reset is done, set the Doorbell back up in the Ring App with the steps under Set Up a Device.
Should this concern persist after trying these troubleshooting steps, you can give our support team a call at one of the numbers available here so they can further investigate this. If you are outside of the US, please visit here to see how to contact support.