General dislike of customers

Why is Ring so averse to providing customer support? Genuine question?

Hi @Fedup123. Our support team is more than happy to help with any questions or concerns on your Ring devices. You can reach out to them at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope that helps! :slight_smile:

Fedup123 -

I just saw your post.

I’m sure many Ring customers would like to know the answer to that question.

The forum guys while Ring staff aren’t directly working with the engineering teams, I am assuming they are awaiting replies from them (and awaiting approval for what they can and cant post about issues). There are issues with the Pro 2 that need to be addressed such as the audio issues, dim LED and the possible cracked glass. I agree it would be good have feedback on the issues be it firmware or if there is a poor initial batch of devices.

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