Gen2 door sensor short battery life

One of my gen2 door sensors is eating batteries at an alarming pace, about a set every 4 weeks. It’s 5 feet away from the base and none of my other 6 sensors, a mix of gen1 and gen2 have an issue.

Suggestions? Should I request a replacement?

Hi @Mjw930l. If you haven’t already, I’d suggest performing a factory reset on the Contact Sensor along with a fresh setup. You can find steps on how to reset your Ring Alarm devices in our Help Center Article here. If it still seems to be going through batteries very quickly, our support team can look into it closer and see if a replacement is needed. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: