Gen 1 Stick Up Cam not scanning for WiFi


I have many gen 1 Stick Up cams that I am trying to reconnect to wifi after the battery drained and they simply refuse.

They are stuck at the scanning for WiFi page and just time out.

I have tried Android and iOS on different versions of OS.

I’ve not had an issue getting my new indoor cam connected so I know it is an issue with gen 1.

Factory reset has also not helped.

Anyone know what could be wrong?

Hi @Joestram. Given that you have tried this with multiple phones after a factory reset and still have had no luck, you will need to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.