I am sick and tired of having to factory reset my Ring Doorbell an no direct contact support from ring without making phonecalls or going through a computerized chat window that fails miserably…
The doorbell drops off the wifi extended and will not reconnect until a factory reset is done.
Very poor. Next stage if not resolved by Ring Support is the device goes in the bin, direct debit cancelled and a different manufacturer used Together with advising others not to use Ring !!!.
Have you tried a WiFi Extender or Mesh system to improve your WiFi connection to your doorbell?
It is already connected theough a wifi extender
I am having similar issues. Every time I take my doorbell off to be charged, I have to factory reset it before it will accept the charge.
Totally fed up with what should be a good product.
It’s not fit for purpose at the moment
But how close? My mesh system is within about 10 feet (signal through a window) and I’ve not had the issues you have.
Windows near yours? Brick work? Metal door? All sorts of building materials can inhibit the signals.
Do you mean you charge the battery up and then re-insert it into your doorbell, and then you look at the app and it says it doesn’t have a charge? If that’s the case it can take a day before the app accurately reflects what the battery charge is.