Freeze , crash and non responsive

It seems that everything to do with the ring app only wants to work when it is in a good mood! I can guarantee freezes, crashes and the app being just unresponsive. I don’t have this issue with any other apps. It’s very depressing and disappointing!

Hey @Insight, I would love to pass on this feedback to the appropriate team, but do you have any examples of this? More detail into what you have to preform in the app in order to have it freeze up or crash will help us better isolate this concern and address it to be resolved for future.

Additionally, before you test this, let’s see if this troubleshooting step will help your app perform better: Remove the Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the app. From there, do the testing you need to see if it still freezes and/or crashes on you, and report back to me to let me know! Please include as much detail as you can, including information such as the app version you are on, and your software version (Android or iOS version #). :slight_smile:

Hi. I have iOS. To give more detail would be difficult because the problems are different every time unfortunately. I’ve had freezes when looking at ring status. Nearly ever time I have to page back and click the link again to avoid just getting a blank page. In the new features section I am using both new features yet there is still a red dot in the menu. Motion zones make no odds at all. I’ve switched an area to off yet motion is still picked up. In general its whilst moving from one page to the next or different parts of the menu that that can cause a freeze. Using live has crashed a few times or won’t open at all. Hope this gives you an idea of what’s happening. Like I say it’s all very random so some days it will be another part of the app that’s slow or not working.
Thanks for getting in touch.

@Insight Thank you for getting back to me so quickly! Since you have iOS, what app version are you on, what device version (iPhone 6, 6s, etc) and what is your iOS software version? You can make sure you are on the most updated app by removing, rebooting, and reinstalling as I previously stated, but you will need to double check your software version in your phone settings. I definitely also recommend doing that as well so you can see if it improves your experience overall. Lastly, for your motion zones concern, that will be a device specific concern and not an app related concern, so you may want to reach out to our support team here for that.

Hi there. I have an iPhone 8 Plus. iOS 13.3.1. I have done what you advised earlier so will monitor the app and see how things go. Thank you for your help.

@Insight Awesome, thank you so much for that information! Please let me know how it goes, hope to hear from you soon. :slight_smile:

Hello, I have been having issues with the ring app, I am using an i phone 11 pro max. All apps are updated, IOS is updated, i deleted the app and reinstalled it, i turned bluetooth off, i tried all the things reccomended but i still have freezing problems on the app. I open the app and i use it for a few minuted and the screen freezes and i have to shutoff the app and reopen it, and the same thing happens after about 2-3 minutes of use. When i try adding new devices it freezes during the install and updates. My internet connection is 100gbs so that is not the issue, it was never like this but started happening a few months ago. Can the app not handle all of the cameras and devices i have? I have around 10 cameras, window sensors, 30 pathlights, i have a lot, but i dont think that should cause the constant freezing would it? thank you for your help

Hey there, @vaghan1! Thank you for checking on all of those variables. The Ring app is designed to support many Ring devices and even multiple locations, and should not freeze solely due to the number of devices you have. You mentioned checking on mobile device factors, but just in case, please also ensure vpn is disabled and other apps are closed/ not running in the background.

If possible, try logging in on another mobile device entirely to see if this still happens. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile:

Hello, the same thing happens on my wifes phone as well, we do not use vpn either. We always have background apps closed aswell. Rapid ring works so well, but the normal ring app always has issues for me, i am not sure what to do at this point