Hey @bernarddrinkwater. I recommend requesting a password reset for all of your email addresses through Ring.com when you click on “Forgot password?” when trying to log in. This will help isolate what email address has the Ring account under it, and then once you know what email address, you can reset the password to log in. If you are still unable to locate this after this trial and error, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.