We are experiencing frequent events of our video footage not being available. We recently restarted the the whole system and that has not fixed the issue. We have had the video doorbell less than a year and it started as a once in a while thing. But over the past few months it is becoming an almost everyday occurrence. Not sure why we are have bouts of no video.
Hi @RKB! Video connection/ recording concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. If you are not able to review any recordings, please check on your Protect Plan subscription status, and also ensure these events were not deleted at any time. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!