Footage unavailable between motions?
My ring pro doesn't record 24/7. It only will record a motion or ring event, then go back to footage unavailable until the next motion event. Any help?
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16-12-2019 01:01:46
Responses (17)
- V
The same here out of the blue one of my 6 moth all camera just started to have gaps like a days ago, soon after it just stop connection. I had to reset it and is back now. all my all my cameras have video gaps unavailable, soon after this incedent,e my door camera. This is a software pack gone wrong and I just lost confidence in this product. It's going on eBay soon. To many "f" up here and there.
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14-08-2020 10:02:37
AI had issues with my ring 2 where I was just getting no notifications at all. After many many emails and calls from America to try fix it, Ring sent a new camera out been a ring 3. I now at least get notifications of the door bell ringing but since then it keep getting footage unavailable despite paying for the service. Their answer now is to turn off the time line so I won't see the errors!!! Shocking system and I wouldn't recommend it to anyone!
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27-09-2020 06:46:55
DDid anyone ever figure out how to resolve this? It is happening to my ring doorbell now. And the exact footage that is missing is when the UPS guy delivered today. The footage was captured on my wyze camera but when I look at the timeline for the ring doorbell for that same timestamp, there is a blank spot where it says the footage is unavailable. Wi-Fi is strong. The doorbell is hardwired. So I cannot think why it would suddenly have this issue.
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30-09-2020 04:41:31
MI have the same issue since today. Ring notification when someone press the bell is even not working.....
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30-09-2020 04:43:53
UI am experiencing this as of this morning. I noticed it after I received a motion alert. I have multiple cameras and they are all showing fragmented times of footage unavailable. My devices are mixed of battery powered and hard wired. Wireless signal is strong. Internet connection is good. I have the security system too. I checked to see that the system didn’t alert me that it was using cellular. From what I can tell this isn’t an issue with anything on my network.
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30-09-2020 04:50:14
- D
I have various gaps in the time line reporting the footage is unavailable. Only snap shot are shown. This problem seems to have recently started. There must be a software issue and Ring had better get it fixed before there's a Classaction suit filed. Looks like many others have reported the same concern with no help from Support.
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30-09-2020 05:33:37
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- N
I'm guesing this was never resolved, as I'm having the same issue now 10/2020 on 1 of my 3 cameras.
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24-10-2020 04:04:22
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JOn 2 out of 3 Ring products it is working. My Ring DoorbellII still has the problem. Support was very helpful although it was the normal reboot, hard reboot, reconnect etc. They are sending me a new doorbell. Suggest you contact support.
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24-10-2020 05:01:48
- J
had the same problem with my floodlight security, eventually it just started working properly. When I got close to the camera it would connect and work properly then when I would leave my garage it would stop working, it usually fixes itself but still aggravating regardless
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28-10-2020 06:00:09
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TSame issues here. Doorbell pro works with snapshot, one new stickup cam installed a week ago, worked with snapshots for a couple of days then missing snapshot video for the last couple of days. A further stuck up cam (all stick up cams ac powered, not battery) was working with snapshot for months, but today I unplugged power to reroute the cable, and since powered back on will.not record snapshots .. same video missing error. This error is the same on the ring app on both Samsung Android phone and Ipad mini. Tried usual reinstalls, reboots with no joy. Does anyone know if this is error is confirmed or acknowledged by Ring, and is there a fix yet? Thanks Tony.
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03-12-2020 12:18:38
JWent thru troubleshooting with support which just repeats everything you tried. Finally sent me a new door bell free of charge past warranty date. Video and audio still lags in all my Ring cameras
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03-12-2020 12:35:22
- Y
I just installed a Ring 3 plus for my parents and I am having this issue...so odd because we never had this issue w/ 2 Ring Pro and 1 Ring Floodlight devices....so weird
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13-12-2020 03:03:32
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Whittneigh
I have two doorbells and two security camera and yesterday the security cameras just stopped working. They both are connected to a solar panel and show full charge and good connectivity. I just installed one of them yesterday and it worked for about 12 hours but the other one has been working for 16 months without issue. The doorbells are working just fine.
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14-08-2020 01:08:07
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